NEW CLIENT SPECIAL'S $100 FULL SET LASH EXTENSIONS! BUY A DIVA LASH PLAN & SAVE $30!
Charlotte, North Carolina, United States
POLICY
Our Policy
Hair, Lashes and Other Beauty Service
We strive to provide quality services. With doing so if customers are not happy, services will not be subjected to a refund but will be offered a correction only. Also stylist has been train to give the best service in the safest way. With doing so stylist will not be responsible for any allergies or sensitivity with service not stated at time of service that may cause any reaction. Customers are expected to let stylist know of all health issues/risk. SO making at appointment client understand that no stylist is at fault for any injuries, allgeries, or small damages caused during service of hair or lashes or any other services provided. All stylist have been trained in safety,and disinfectant safety. NO REFUNDS FOR LASH, HAIR, OR NAIL SERVICE AT ANYTIME INCLUDING ALL DEPOSIT'S MADE(PLEASE BE SURE YOU SCHEDULE FITS YOUR APPOINTMENT TIMES BEFORE BOOKING). PLEASE RESCHEDULE TO HAVE SERVICE REDONE ONLY. STYLIST ALSO HAVE ALL RIGHTS TO NOT OR STOP ALL SERVICES AT ANYTIME. ALL CORRECTION MUST BE DONE WITH-IN 48 HOUR OF SERVICE. DEPOSIT ARE NON-REFUNDABLE AND CAN ONLY BE USED FOR FUTURE DATES. CLIENT MUST CANCEL WITH 24 HOURS BEFORE APPOINTMENT, AFTER THAT TIME CLIENTS MUST PAY AN ADDITIONAL DEPOSIT FOR FUTURE SERVICES. CLIENT'S/STUDENT'S ARE ALLOW TO RESCHEDULE BOOKED APPOINTMENTS AT A MAX OF 2 APPOINTMENT. AFTER A 2ND APPOINTMENT, DEPOSITS WILL BE LOST AND TO REBOOK CLIENT/ STUDENTS MUST PAY AN ADDITIONAL DEPOSIT ON THE WEBSITE. CLASS DEPOSIT'S COVER ALL SUPPLIES FOR CLASS, STUDENT WILL HAVE "ONE WEEK", TO PICK UP SUPPLIES FOR CLASS IF STUDENT CANT NOT ATTEND CLASSES FOR CANCELED AND OR NO SHOWS BUT DEPOSITS WILL NOT BE REFUNDED FOR ANY REASON. ALL STDUENT'S ARE TO BE IN SCHOOL, LICENSED TO ATTEND ANY CLASS. COOKIE STYLES SALON IS NOT RESPONSIBLE TO ANY FALSE/MISINFORMED STUDENT IF DAMAGE OR INJURIES HAPPEN OUTSIDE OF 10216 PERIMETER PKWY, CHARLOTTE NC. STUDENT'S AFTER CLASS WILL NEED TO HANDLE ALL CLAIMS AGAIST THEM WITH THERE LAWYER AS WE HAVE NO HAND IN ANYONES COMPANY AND OR BUSINESS OUT OF THIS ONE.
PLEASE NOTIFY STYLES ASAP WHEN YOU Start to have any problems with any service provided or product purchase. If any client is more than 10 mins late they will be charge an additional late fee up to $25 and or may need to schedule for a later date.
We do have the right to deny any items that appears to be used or tampered with in any way.
Instructions for Return:
1) All orders must be returned within 15 days of the purchase date. We provide full refund if we detect manufacturer defect. Please contact our customer service department within 7 days of the purchase date.
2) All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
3) For any returns, you must contact customer service department to obtain RMA number / Confirmation code. All returns must include the RMA number / Confirmation code. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.
4) Hair care & styling product, accessories, liquids, and special-order items are ineligible for return.
5) If you’re located within the United States, we offer local returns & exchange by emailing us at cookiestylesgo@gmail.com for return instruction and information.
Once the return has been authorized with given RMA number / Confirmation code. Assigned returned item(s) will be allowed to be returned for refund. Please include your email address, order number & RMA number.
Booking
***Groupon are to be used by new clients only****
All appt must be booked online & will require a deposit ONCE APPROVED. GROUPON BUYER ARE REQUIRED TO PAY A REFUNDABLE DEPOSIT ONCE APPROVED (will be returned the day of appt)!
Announcement
July 1st -7th discount's will be added at appointment time, Diva plan packages discounts have already been discounted.
Check out the DOUBLE SERVICE PACKAGES FOR HUGE SAVINGS!
Thanks for your busines!!!